Financial counselling

If you are concerned about your financial situation but are unsure about where to start … our free, independent and confidential financial counsellors can assist you.

This service will be useful if you are:

• Experiencing difficulty paying utility bills, phone bills or fines
• Experiencing difficulty paying credit cards or personal loans
• Receiving insistent correspondence from debt collectors and creditors
• Facing car repossession
• Facing eviction from your home
• Experiencing difficulty meeting home loan repayments or are facing house repossession

Financial counsellors have extensive knowledge in a range of areas of law and policy, including: consumer credit law; debt enforcement practices; the bankruptcy regime; industry hardship policies and government concession frameworks.

Financial counsellors can assist with:

• Negotiating with creditors to work out payment arrangements;
• Providing information on government support programs including benefits and entitlements;
• Addressing Centrelink issues;
• Providing information about bankruptcy;
• Providing information about options to address debts;
• Provide individually tailored financial education to strengthen money management skills;
• Provide referral to specialist services where necessary.

What you will need for your counselling session:

• Centrelink income statements or pay slips
• Letters of demand
• Copies of outstanding bills
• Court orders
• Original contracts
• Bank or credit card statements

Submit your Financial Counselling enquiry below and someone will call you back ASAP.